Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
Mobile Chat
& STATUS GEC AWS:
2. PM-Controlled
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Integration with 3rd party recording solutions or
None
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Gplus Adapter for Microsoft Dynamics 365 (1) ·
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Predictive Engagement (1) ·
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Voicebots (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
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