Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
3. FEATURE
& STATUS GEC AZURE :
2. PM-CONTROLLED or
3. PLANNED or
4. CONSOLIDATED
Use the filters below to narrow your results.
NAME:
None (1) ·
Genesys Universal Scripting – PS Asset (1) ·
incl, SOW-145 (1) ·
Included into Designer as a feature (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Integration with 3rd party recording solutions (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
Nuance ASR (1) ·
Nuance TTS (1) ·
Social Engagement will be available when the rest of the suite is GA (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Agent Assist (1) ·
Agent Scripting (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_Outbound TBD (1) ·
_Outbound Voice / agent assisted service (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
None (1) ·
Designer Flowchart UI (1) ·
Dialog Engine NLU (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
In-browser WebRTC Support (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
Outbound Analytics (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (Twitter, FB) (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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