Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& NOTES :
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance TTS or
Other
Use the filters below to narrow your results.
Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Employee Performance (WE03) (1) ·
Inbound MMS support (1) ·
Interaction Recording (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Reactive Chat (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Social Engagement (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
=_NA (1) ·
Agent Scripting (1) ·
Context Routing (1) ·
Messaging (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Social Engagement (1) ·
_Inbound SMS, MMS (1) ·
_NA (1) ·
_Platform, Portal -- available ONE login (1)
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