Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
2. USE CASE
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Included in the base seat or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
Use the filters below to narrow your results.
Custom/External Pre-Validation (1) ·
Device Management (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
Custom/External Pre-Validation (1) ·
Device Management (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Outbound Email (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1)
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