Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AZURE :
1. STANDARD or
3. PLANNED
& CAPABILITY AWS:
None
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Advanced Chat (1) ·
Agent Scripting (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adapter for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Routing (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Workspace (1)
Advanced Chat (1) ·
Agent Scripting (1) ·
Callback (1) ·
Context Routing (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Inbound Voice (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Routing (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Workspace (1)
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