Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AZURE:
2. PM-CONTROLLED
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
None
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Gplus Adapter for Microsoft Dynamics 365 (1) ·
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GWS API (1) ·
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Predictive Engagement (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace Toolkit (1)
Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace Toolkit (1)
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