Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& STATUS GEC AWS:
2. PM-Controlled
& NOTES :
Integration with 3rd party recording solutions or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Nuance TTS or
None
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Agent Assist (1) ·
Chatbots (1) ·
External Task Routing (1) ·
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Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Intelligent Workload Distribution (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
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