Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
& CAPABILITY AZURE :
Recording Connector – Self-Service or
_Callback
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