Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
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Advanced Chat (1) ·
Agent Assist (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
Intelligent Workload Distribution (1) ·
IVR PaaS (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Personal Voice Mail (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Pulse real-time reporting (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Voicebots (1) ·
Workspace (1) ·
Workspace Toolkit (1) ·
_NA (1) ·
_TBD (1)
None (1) ·
Designer (1) ·
Designer Visual IVR (1) ·
Designer w/analytics (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
IVR PaaS (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
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