Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Available to current Reactive Chat customers only or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Other
Use the filters below to narrow your results.
Agent Scripting (1) ·
Employee Performance (WE03) (1) ·
Interaction Recording (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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