Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Available to current Reactive Chat customers only or
Included in the base seat or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
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