Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Integration with 3rd party recording solutions or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
& CAPABILITY AZURE :
Recording Connector – Self-Service or
_Enterprise IVR
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