Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& CAPABILITY AWS :
Open-Internet-Connected Agents* or
Reactive Email or
Screen Capture
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Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1)
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