Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Outbound or
Other
& CAPABILITY AWS :
Outbound-Predictive or
Outbound-Preview - Pull or
None
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None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Test (1)
None (1) ·
Included in the base seat (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
_Outbound Voice / agent assisted service (1)
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