Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
Other
& FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& NOTES :
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
None
Use the filters below to narrow your results.
Advanced Chat (1) ·
Agent Assist (1) ·
Custom/External Pre-Validation (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Outbound Email (1) ·
Outbound notifications / IVR (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
_NA (1) ·
_Outbound Voice / agent assisted service (1)
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