Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
None
& STATUS GEC AWS:
1. STANDARD
& NOTES :
Nuance ASR or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Advanced Chat (1) ·
Callback (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
GCXI historical reporting (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
Historical Data Feed (1) ·
Inbound SMS, MMS (1) ·
Inbound Voice (1) ·
IVR PaaS (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Workspace (1) ·
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None (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Device Management (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
Inbound SMS (1) ·
Inbound Voice IVR – ASR (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Pulse real-time reporting (1)
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