Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
None
& NOTES :
Genesys Universal Scripting – PS Asset or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
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Designer (1) ·
Designer Visual IVR (1) ·
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Device Management (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Historical Data Feed (1) ·
In-browser WebRTC Support (1) ·
Inbound SMS (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Open-Internet-Connected Agents* (1) ·
Pulse real-time reporting (1) ·
Rich Media for Chatbots & Messaging (1) ·
Screen Capture (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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