Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
Outbound
& NOTES :
Genesys Universal Scripting – PS Asset or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP
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