Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
Outbound
& NOTES :
Available to current Reactive Chat customers only or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
None
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None (1) ·
Advanced Chat (1) ·
Custom/External Pre-Validation (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound notifications / IVR (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1) ·
Test (1)
None (1) ·
Custom/External Pre-Validation (1) ·
Inbound SMS (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1)
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