Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
Digital or
Outbound
& FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& TIME EAP GEC AZURE:
None
Use the filters below to narrow your results.
Advanced Chat (1) ·
Context Routing (1) ·
Custom/External Pre-Validation (1) ·
Email (1) ·
Email Classic (1) ·
Inbound MMS support (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Mobile Chat (1) ·
Outbound Email (1) ·
Outbound notifications / IVR (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Reactive Chat (1)
None (1) ·
- verify Portico support in specific geo-regions (1) ·
Available to current Reactive Chat customers only (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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