Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Other
& NOTES :
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
& CAPABILITY AWS :
Outbound List Import (SFTP) or
None
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None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Email (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound List Import (SFTP) (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Test (1)
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