Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
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& FEATURE LEVEL GEC AZURE :
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3. FEATURE
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Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Dialog Engine NLU (1) ·
Email (1) ·
Email Classic (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound Analytics (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound notifications / IVR (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1)
None (1) ·
Available to current Reactive Chat customers only (1) ·
Included in the base seat (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
_Chatbot, _Messaging (1) ·
_ChatBot, _VoiceBot (1) ·
_NA (1) ·
_Outbound TBD (1) ·
_Outbound Voice / agent assisted service (1)
None (1) ·
Dialog Engine NLU (1) ·
Inbound SMS (1) ·
Outbound Analytics (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Reactive Chat (1) ·
Reactive Email (1) ·
Rich Media for Chatbots & Messaging (1)
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