Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Other
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& TIME PA GEC AZURE :
3Q21 or
None
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Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Reactive Chat (1)
None (1) ·
Available to current Reactive Chat customers only (1) ·
Included in the base seat (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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