Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
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& TIME PA GEC AZURE:
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& CAPABILITY AWS :
Reactive Email or
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None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Test (1)
None (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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