Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Other
& CAPABILITY AWS :
Reactive Email or
Rich Media for Chatbots & Messaging or
None
Use the filters below to narrow your results.
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Rich Media for Chatbots & Messaging (1) ·
Test (1)
None (1) ·
Included in the base seat (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
_Chatbot, _Messaging (1) ·
_NA (1)
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