Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Other
& CAPABILITY AWS :
Outbound Email or
Outbound Short Message Service (SMS) or
Reactive Chat or
None
Use the filters below to narrow your results.
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Outbound Email (1) ·
Outbound notifications / IVR (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
Reactive Chat (1) ·
Test (1)
None (1) ·
Available to current Reactive Chat customers only (1) ·
Included in the base seat (1) ·
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Messaging (1) ·
Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Predictive Routing (1) ·
_NA (1) ·
_Outbound Voice / agent assisted service (1)
Showing below up to 1 result in range #1 to #1.
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