Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
None
& STATUS GEC AWS :
1. STANDARD or
3. PLANNED
& NOTES :
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
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Inbound Voice (1) ·
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Knowledge Management (1) ·
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Native Softphone w/WebRTC (1) ·
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Designer (1) ·
Designer Visual IVR (1) ·
Designer w/analytics (1) ·
Device Management (1) ·
External LDAP Authentication (1) ·
GCXI historical reporting (1) ·
Historical Data Feed (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
IVR Recording (1) ·
Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1)
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