Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
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& NOTES :
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Designer (1) ·
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External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
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Inbound Voice (1) ·
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Knowledge Management (1) ·
Native Softphone w/SIP (1) ·
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Genesys Engage API: Provisioning (1) ·
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IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
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Mobile Callback (GES Callback)* (1) ·
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Open-Internet-Connected Agents* (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Pulse real-time reporting (1) ·
WebRTC Media Service* (1) ·
Workspace Toolkit (1)
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