Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
None
& FEATURE LEVEL GEC AZURE :
Other or
None
& STATUS GEC AZURE :
0. NA or
3. PLANNED
Use the filters below to narrow your results.
Agent Scripting (1) ·
Designer Visual IVR (1) ·
Device Management (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Knowledge Management (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
.UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) ·
Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) ·
Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Integration with 3rd party recording solutions (1) ·
Nuance ASR (1) ·
Nuance TTS (1) ·
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1)
None (1) ·
Designer Visual IVR (1) ·
Device Management (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
IVR PaaS (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Quality Management (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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