Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Outbound
& FEATURE LEVEL GEC AZURE :
2. USE CASE or
Other
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
None
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Agent Assist (1) ·
Custom/External Pre-Validation (1) ·
Dialog Engine NLU (1) ·
Knowledge Management (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound notifications / IVR (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound Voice / agent assisted service (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1)
None (1) ·
Custom/External Pre-Validation (1) ·
Dialog Engine NLU (1) ·
Outbound Analytics (1) ·
Outbound Email (1) ·
Outbound List Export (SFTP) (1) ·
Outbound List Import (SFTP) (1) ·
Outbound Restful API’s (1) ·
Outbound Short Message Service (SMS) (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) ·
Outbound-Predictive (1) ·
Outbound-Preview - Pull (1) ·
Outbound-Preview - Push (1) ·
Outbound-Progressive (1) ·
Predictive Engagement Salesforce & Marketo Integration (1)
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