Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Outbound or
Other
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
None
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Advanced Chat (1) ·
Agent Assist (1) ·
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Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
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Outbound notifications / IVR (1) ·
Outbound Voice / agent assisted service (1) ·
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Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1)
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