Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Digital
& NOTES :
Integration with 3rd party recording solutions or
Social Engagement will be available when the rest of the suite is GA or
None
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None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Dialog Engine NLU (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Predictive Engagement (1) ·
Predictive Engagement Salesforce & Marketo Integration (1) ·
Predictive Routing (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (1) ·
Test (1)
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