Drilldown: Test Capabilities
Test Capabilities > CATEGORY :
AI or
Digital
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Nuance TTS or
None
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Agent Assist (1) ·
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Predictive Engagement Salesforce & Marketo Integration (1) ·
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