Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
Other
& TIME EAP GEC AZURE:
None
& CAPABILITY AWS :
Outbound Short Message Service (SMS) Aggregation or
None
Use the filters below to narrow your results.
None (1) ·
Advanced Chat (1) ·
Agent Assist (1) ·
Context Routing (1) ·
Email (1) ·
Intelligent Workload Distribution (1) ·
Knowledge Management (1) ·
Mobile Chat (1) ·
Outbound notifications / IVR (1) ·
Outbound Short Message Service (SMS) Aggregation (1) ·
Outbound Voice / agent assisted service (1) ·
Predictive Engagement (1) ·
Test (1)
None (1) ·
Included in the base seat (1) ·
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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