Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
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& STATUS GEC AZURE :
1. STANDARD or
2. PM-CONTROLLED
& NOTES :
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
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Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Designer (1) ·
Designer w/analytics (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Historical Data Feed (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Pulse real-time reporting (1) ·
Voicebots (1) ·
Workspace (1) ·
Workspace Toolkit (1)
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