Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& STATUS GEC AWS:
2. PM-Controlled
& NOTES :
Available to current Reactive Chat customers only or
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
None
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Chatbots (1) ·
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Genesys Engage API: Provisioning (1) ·
Genesys Engage APIs: Statistics (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
In-browser WebRTC Support (1) ·
Mobile Callback (GES Callback)* (1) ·
Mobile Click-to-Call (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Voicebots (1) ·
WebRTC Media Service* (1) ·
Workforce Management (1) ·
Workspace Toolkit (1)
Chatbots (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GWS API (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Voicebots (1) ·
Workspace Toolkit (1) ·
_Callback (1) ·
_GWS API (1) ·
_NA (1) ·
_TBD (1) ·
_WWE (1) ·
_WWE, _SIP Phone (1)
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