Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Other
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Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
=_NA (1) ·
Agent Scripting (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_NA (1) ·
_Platform, Portal -- available ONE login (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Management (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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