Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& NOTES :
Genesys Universal Scripting – PS Asset or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. or
None
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External Task Routing (1) ·
GCXI historical reporting (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
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GPlus Adaptor for Salesforce (1) ·
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Mobile Callback (GES Callback)* (1) ·
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Open-Internet-Connected Agents* (1) ·
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