Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
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& NOTES :
Genesys Universal Scripting – PS Asset or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Integration with 3rd party recording solutions or
Social Engagement will be available when the rest of the suite is GA
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