Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& NOTES :
Genesys Universal Scripting – PS Asset or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or
Integration with 3rd party recording solutions or
Nuance TTS or
Other
Use the filters below to narrow your results.
Agent Scripting (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Employee Performance (WE03) (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
None (1) ·
=_NA (1) ·
Agent Scripting (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
_Designer (1) ·
_Enterprise IVR (1) ·
_GWS API (1) ·
_NA (1) ·
_Platform, Portal -- available ONE login (1)
None (1) ·
Agent SSO / SAML 2.0 Integration w/ External IDP (1) ·
Designer Flowchart UI (1) ·
Genesys Engage APIs: Workspace API / Voice, Chat (1) ·
Inbound Voice IVR - TTS (1) ·
Inbound Voice IVR – ASR (1) ·
Interaction Recording (1) ·
Quality Management (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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