Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
None
& FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& NOTES :
Integration with 3rd party recording solutions or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
Social Engagement will be available when the rest of the suite is GA or
Other
Use the filters below to narrow your results.
Agent Scripting (1) ·
Employee Performance (WE03) (1) ·
Interaction Recording (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Quality Management (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Screen Capture (1) ·
Speech Analytics (GIA) (1) ·
Workforce Management (1)
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