Drilldown: Test Capabilities
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Agent Scripting (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Employee Performance (WE03) (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
GPlus Adapter for Salesforce (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
IVR PaaS w/Intelligent Automation (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace (1) ·
_Advanced Chat (1)
None (1) ·
Genesys Universal Scripting – PS Asset (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Integration with 3rd party recording solutions (1)
None (1) ·
Agent Scripting (1) ·
Callback (1) ·
Chatbots (1) ·
Customer surveys (1) ·
Enterprise IVR (1) ·
External Task Routing (1) ·
Gplus Adapter for Microsoft Dynamics 365 (1) ·
Gplus Adapter for ServiceNow (1) ·
Gplus Adapters for WFM (1) ·
GPlus Adaptor for Salesforce (1) ·
Group Voice Mail (1) ·
GWS API (1) ·
Inbound Voice (1) ·
Native Softphone w/SIP (1) ·
Native Softphone w/WebRTC (1) ·
Personal Voice Mail (1) ·
Quality Assurance and Compliance (WE01) (1) ·
Recording Connector – Assisted Service (1) ·
Recording Connector – Self-Service (1) ·
Resource Management (WE02) (1) ·
Voicebots (1) ·
Workspace (1) ·
_IVR_PaaS (1)
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