Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
Digital
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Other or
None
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None (1) ·
Advanced Chat (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Inbound MMS support (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (1) ·
Test (1)
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