Drilldown: Test Capabilities
Test Capabilities > CATEGORY:
Digital
& NOTES :
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email or
Other or
None
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Advanced Chat (1) ·
Context Routing (1) ·
Email (1) ·
Email Classic (1) ·
Inbound MMS support (1) ·
Inbound SMS, MMS (1) ·
Intelligent Workload Distribution (1) ·
Messaging (1) ·
Mobile Chat (1) ·
Reactive Chat (1) ·
Rich Media for Chatbots & Messaging (1) ·
Social Engagement (1) ·
Test (1)
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