Drilldown: Test Capabilities
Test Capabilities > CAPABILITY AZURE :
Quality Assurance and Compliance (WE01) or
Recording Connector – Self-Service or
Resource Management (WE02)
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Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) ·
Integration with 3rd party recording solutions (1)
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