Drilldown: Test Capabilities
Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY
& CAPABILITY AZURE :
Outbound Voice / agent assisted service or
Recording Connector – Self-Service or
None
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None (1) ·
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) ·
Integration with 3rd party recording solutions (1) ·
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
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