Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 2. PM-CONTROLLED or 4. CONSOLIDATED or Vadim D

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CATEGORY:
None (1) · AI (1) · Digital (1) · Outbound (1)
NAME:
Other values:
FEATURE LEVEL GEC AZURE:
None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1) · Mobile Chat (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
None (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1)
TIME PA GEC AZURE:
None (1)
NOTES:
None (1) · - verify Portico support in specific geo-regions (1) · incl, SOW-145 (1) · Included into Designer as a feature (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP (1) · Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Agent Assist (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace Toolkit (1) · _Callback (1) · _Chatbot, _Messaging (1) · _ChatBot, _VoiceBot (1) · _Default config (1) · _Designer (1) · _Enterprise IVR (1) · _GWS API (1) · _Inbound SMS, MMS (1) · _Outbound TBD (1) · _Outbound Voice / agent assisted service (1) · _Platform, Portal -- available ONE login (1) · _TBD (1) · _WWE (1) · _WWE, _SIP Phone (1)
CAPABILITY AWS:
None (1) · Agent SSO / SAML 2.0 Integration w/ External IDP (1) · Custom/External Pre-Validation (1) · Designer Flowchart UI (1) · Dialog Engine NLU (1) · Genesys Engage API: Provisioning (1) · Genesys Engage APIs: Statistics (1) · Genesys Engage APIs: Workspace API / Voice, Chat (1) · In-browser WebRTC Support (1) · Inbound MMS support (1) · IVR Recording (1) · Mobile Callback (GES Callback)* (1) · Mobile Click-to-Call (1) · Open-Internet-Connected Agents* (1) · Outbound Analytics (1) · Outbound Email (1) · Outbound List Export (SFTP) (1) · Outbound List Import (SFTP) (1) · Outbound Restful API’s (1) · Outbound Short Message Service (SMS) (1) · Outbound Short Message Service (SMS) Aggregation (1) · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) (1) · Outbound-Predictive (1) · Outbound-Preview - Pull (1) · Outbound-Preview - Push (1) · Outbound-Progressive (1) · Rich Media for Chatbots & Messaging (1) · WebRTC Media Service* (1) · Workspace Toolkit (1)

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