Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE : 2. PM-CONTROLLED or 3. PLANNED

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CATEGORY:
None (1) · AI (1) · Digital (1)
NAME:
Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · Email (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1)
FEATURE LEVEL GEC AZURE:
1. CAPABILITY (1) · 3. FEATURE (1)
STATUS GEC AZURE: (Click arrow to add another value)
STATUS GEC AWS:
0. NA (1) · 1. Standard (1) · 2. PM-Controlled (1) · 3. PLANNED (1)
TIME EAP GEC AZURE:
None (1) · 1Q21 (1) · NA (1) · _NA (1)
TIME PA GEC AZURE:
None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)
NOTES:
None (1) · Genesys Universal Scripting – PS Asset (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Nuance ASR (1) · Nuance TTS (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)
CAPABILITY AZURE:
None (1) · Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1) · _Enterprise IVR (1)
CAPABILITY AWS:
None (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · IVR PaaS (1) · Social Engagement (Twitter, FB) (1) · Workspace Toolkit (1)

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