Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AZURE

: 0. NA

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or Vadim D

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None (1) · AI (1) · Digital (1)

None (1) · Agent Assist (1) · Chatbots (1) · Designer Visual IVR (1) · Device Management (1) · Email (1) · Email Classic (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · IVR PaaS w/Intelligent Automation (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Resource Management (WE02) (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Voicebots (1) · Workforce Management (1) · Workspace Toolkit (1) · _Advanced Chat (1)

None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · Mobile Chat (1)

None (1) · 1. STANDARD (1) · 2. PM-Controlled (1) · 3. Planned (1)

None (1)

None (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)

None (1) · =_NA (1) · Agent Assist (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · Predictive Engagement (1) · Quality Assurance and Compliance (WE01) (1) · Resource Management (WE02) (1) · Voicebots (1) · Workspace Toolkit (1) · _IVR_PaaS (1) · _NA (1)

None (1) · Designer Visual IVR (1) · Device Management (1) · Interaction Recording (1) · IVR PaaS w/Intelligent Automation (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Speech Analytics (GIA) (1) · Workforce Management (1) · Workspace Toolkit (1)

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U

User:Jose.druker@genesys.com/GEC DELTA MATRIX

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