Drilldown: Test Capabilities

Choose a table:

Test Capabilities > STATUS GEC AZURE

: 0. NA

or 2. PM-CONTROLLED

or 3. PLANNED

or None

Use the filters below to narrow your results.

None (1) · AI (1) · Digital (1)

None (1) · Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · Designer Visual IVR (1) · Device Management (1) · Email (1) · Email Classic (1) · Employee Performance (WE03) (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Intelligent Workload Distribution (1) · Interaction Recording (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · Knowledge Management (1) · Messaging (1) · Predictive Engagement (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Quality Management (1) · Reactive Chat (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Screen Capture (1) · Social Engagement (1) · Speech Analytics (GIA) (1) · Voicebots (1) · Workforce Management (1) · Workspace Toolkit (1)

None (1) · 1. CAPABILITY (1) · 2. USE CASE (1) · 3. FEATURE (1)

None (1) · 0. NA (1) · 1. STANDARD (1) · 2. PM-CONTROLLED (1) · 3. PLANNED (1)

None (1) · 1Q21 (1) · NA (1) · _NA (1)

None (1) · 1Q21 (1) · 3Q21 (1) · TBD (1)

None (1) · . UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · .UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Available to current Reactive Chat customers only (1) · Genesys Cloud Employee Performance (WE03) package should be positioned for new customers -- UX only available via open Internet, and not MPLS (1) · Genesys Cloud Resource Management (WE02) package should be positioned for new customers (1) · Genesys Universal Scripting – PS Asset (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Covered functionality: IVR and Agent recording, QM and CoachingVoice-only in 4Q20 (1) · Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 (1) · Integration with 3rd party recording solutions (1) · Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date (1) · Nuance ASR (1) · Nuance TTS (1) · Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers (1) · Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. (1) · Social Engagement will be available when the rest of the suite is GA (1) · Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email (1)

None (1) · =_NA (1) · Agent Assist (1) · Agent Scripting (1) · Chatbots (1) · External Task Routing (1) · Gplus Adapter for Microsoft Dynamics 365 (1) · Gplus Adapter for ServiceNow (1) · Gplus Adapters for WFM (1) · GWS API (1) · Intelligent Workload Distribution (1) · IVR PaaS (1) · Knowledge Management (1) · Messaging (1) · Predictive Engagement (1) · Predictive Routing (1) · Quality Assurance and Compliance (WE01) (1) · Recording Connector – Assisted Service (1) · Recording Connector – Self-Service (1) · Resource Management (WE02) (1) · Social Engagement (1) · Voicebots (1) · Workspace Toolkit (1) · _Enterprise IVR (1) · _IVR_PaaS (1) · _NA (1)

None (1) · Designer Visual IVR (1) · Device Management (1) · Inbound Voice IVR - TTS (1) · Inbound Voice IVR – ASR (1) · Interaction Recording (1) · IVR PaaS (1) · IVR PaaS w/Intelligent Automation (1) · Predictive Engagement Salesforce & Marketo Integration (1) · Quality Management (1) · Reactive Chat (1) · Reactive Email (1) · Screen Capture (1) · Social Engagement (Twitter, FB) (1) · Speech Analytics (GIA) (1) · Workforce Management (1) · Workspace Toolkit (1)

Showing below up to 1 result in range #1 to #1.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

U

User:Jose.druker@genesys.com/GEC DELTA MATRIX

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)